Quality Care Service
Murphy Ford makes it easy to maintain your car with a wide range of Quality Care services. These services help you to keep your Ford in great shape all year around.
With Quality Care, your vehicle gets the treatment it needs from the people who know it best, with maintenance that is fast, accurate and competitively priced.
Ford Extended Service Plan
Ford Extended Service plan gives you confidence for the road ahead. Protects you against the cost of unexpected repair bills. Ford ESP is the ONLY extended service contract backed by Ford Motor Company.
You're buying Peace of Mind when you purchase or lease a quality Ford product. Help protect your investment with prepaid maintenance for the road ahead. You'll be travelling well with a FMPP.
The Parts Department of Murphy Ford benefits of an outstanding organization. From a numerical video disk (DVD), the electronic catalogue MICROCAT is connected to the FORD network. This enables the Parts personnel to instantly locate parts for any vehicle built after 1980. By simply entering the serial number of the vehicle, all its characteristics are displayed.
Such a system allows for a more efficient search and provides precise illustrations of the part number sought. It also gives access to all the FORD warehouses and dealerships in Canada.
Murphy Ford's extensive parts inventory speeds up customer service.
We now offer tire storage for only $40.00 per season.
Our Works Package for only $89.99 includes oil change and filter, tire rotation and up to an 83 point inspection. See Service Offers for details.
Brake Special....brake pads or shoes for only $189.99. Including installation. See Service Offers for details.
Eastway Inc. was first established in 1962 under the direction of Aurele Methot. The company quickly acquired a reputation for excellence in collision repair and refurbishing.
Mr. Dan Bedard bought into the partnership in 1992, became sole owner in 1996 and expanded to three locations in the cities of Ottawa and Pembroke, Ontario. The organization has since evolved from a premier auto and truck fleet company to focusing on transit bus, motor coach and National Defense equipment refurbishing and rehabilitation. Past, Present and Future, Eastway, is committed to providing one stop and quick turn around service with expertise. Click here to book your appointment.
Accessible Customer Service Plan Providing Goods and Services to People with Disabilities
Murphy Ford is committed to excellence in serving all customers including people with disabilities.
We will ensure that our staff is trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.
Communication We will communicate with people with disabilities in ways that take into account their disability.
Service animals We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
Support persons A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Staff will also be trained when changes are made to your accessible customer service plan.
Feedback process Customers who wish to provide feedback on the way Murphy Ford provides goods and services to people with disabilities can email us at firstname.lastname@example.org All feedback, including complaints, will be directed to Antaire Lubitz.
Customers can expect to hear back within two working days.
Notice of availability Murphy Ford will notify the public that our policies are available upon request by posting on murphyford.com and posting a notice at the service department.
Modifications to this or other policies Any policy of Murphy Ford that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
Notice of temporary disruption In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Murphy Ford will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed on our website, as well as at front entrance to building.
Training Murphy Ford will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services. Individuals in the following positions will be trained:
· Customer service representatives
· Sales associates
· All managers
This training will be provided to staff within one month of hiring.
Training will include:
An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard Murphy Ford’s plan related to the customer service standard. How to interact and communicate with people with various types of disabilities How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person What to do if a person with a disability is having difficulty in accessing Murphy Ford’s goods and services